Refund policy

PURCHASE OPTIONS, RETURNS & CANCELLATIONS

Last updated: 10 July 2026

Pre-orders & Backorders

  • We charge the full amount at checkout to reserve your place in our production and shipping queue.
  • You may cancel a pre-order or backorder at any time before it is dispatched for a full refund.
  • To request a cancellation, visit account.greentools.tech or email bruno@greentools.tech.

EU Right of Withdrawal (consumer orders only)

  • If you are an EU consumer purchasing online, you may withdraw from your purchase without giving a reason.
  • The withdrawal period is 14 days from the day you, or a person nominated by you other than the carrier, receives the goods. If items from the same order are delivered separately, the period begins when the last item is received. If a product is delivered in multiple lots or pieces, it begins when the last lot or piece is received.
  • You must notify us of your decision before the 14-day period expires. You can do this through your customer account or by sending a clear statement to bruno@greentools.tech.
  • After notifying us, you must send the goods back without undue delay and no later than 14 days from the date of your notice.
  • You are responsible for the direct cost of returning the goods. We recommend using a tracked shipping service and packing the goods securely.
  • Where available, we may offer a prepaid return label. We will tell you its cost before you use it, and that cost will be deducted from your refund unless we have agreed to cover it.
  • You may inspect and handle the goods only as necessary to establish their nature, characteristics, and functioning. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

Refunds under the EU Right of Withdrawal

  • We will refund payments received for the returned goods, including the cost of the least expensive standard outbound delivery option offered for your order.
  • If you selected a more expensive delivery method, such as express delivery, the additional delivery cost will not be refunded.
  • The refund will be made without undue delay and no later than 14 days after we are informed of your decision to withdraw.
  • We may withhold the refund until we receive the returned goods or you provide evidence that you sent them back, whichever happens first.
  • Refunds are issued to the original payment method unless you expressly agree otherwise. You will not be charged a fee for receiving the refund.

Our Voluntary 30-Day Return Policy

  • In addition to the statutory 14-day withdrawal right, consumers may request a return up to 30 days after delivery.
  • For returns requested after the statutory withdrawal period has expired, items must be unused, unmodified, in their original condition and packaging, and returned with all components, accessories, manuals, and proof of purchase.
  • You are responsible for return shipping costs.
  • Original outbound shipping charges are not refunded under this voluntary policy.
  • Returns sent without first submitting a request may not be accepted under this voluntary policy.

How to Start a Return

  1. Visit account.greentools.tech.
  2. Enter the email address used for your order and the six-digit verification code sent to that address.
  3. Open the relevant order and click “Request return.”
  4. Select the items you want to return, choose a return reason, add any relevant information, and submit the request.
  5. If the return option is unavailable, email bruno@greentools.tech with your order number and the items you want to return.

We will confirm receipt of your request and send return instructions. For an eligible statutory withdrawal, this confirmation is an administrative step and does not make your withdrawal subject to our discretionary approval.

Unless instructed otherwise, returns should be sent to:

Ul. dr. Luje Naletilića 85b
10256 Botinec
Croatia

Damaged, Defective, or Incorrect Items

  • Please inspect your order when it arrives. If possible, contact us within seven days if an item is damaged, defective, incomplete, or different from what you ordered.
  • Include your order number and photos of the product, packaging, and shipping label where relevant.
  • If the problem is confirmed, we will provide the remedy required under applicable law. This may include repair, replacement, a price reduction, or a refund. We will cover the necessary return or replacement shipping costs.
  • The request to contact us within seven days does not limit your statutory rights regarding defective or non-conforming goods.

Exceptions and Non-returnable Items

  • The EU statutory right of withdrawal does not apply to goods made to your specifications or clearly personalized.
  • Under our voluntary 30-day return policy, we do not accept gift cards, sale or clearance items, custom or personalized products, or products that have been used, modified, damaged after delivery, or returned incomplete.
  • These exclusions do not affect statutory rights relating to products that are faulty, damaged on arrival, incorrectly supplied, or not as described.

Exchanges

  • The fastest way to exchange an item is to return it for a refund and place a new order after the return has been accepted.
  • Exchanges cannot currently be requested through the customer account portal. Please email bruno@greentools.tech if you need assistance.

Other Refunds

  • Refunds under the voluntary 30-day policy are issued after we receive and inspect the returned goods. If approved, the refund will be sent to your original payment method within 10 business days.
  • Your bank or card issuer may need additional time to post the refund to your account.
  • If more than 15 business days have passed since we confirmed your refund, contact bruno@greentools.tech.

Business Orders and International Returns

  • The EU 14-day right of withdrawal and our voluntary 30-day return policy apply only to consumer purchases. Business and other B2B orders are excluded unless otherwise agreed in writing.
  • Import duties, customs charges, and taxes paid directly to local authorities are not refunded by us unless required by applicable law. You may be able to request reimbursement from the relevant authority.
  • This policy does not limit any statutory rights available to you under applicable consumer law.